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How to buy and sell vehicles safely
Buying or selling a vehicle should be a pleasant, hassle-free experience‚ and at AfricarTraders we do everything we can to make sure that's the case. Our handy hints and tips will ensure you stay safe online, whether you're buying or selling a vehicle.
Latest Security Announcements
Never let a potential buyer handle the keys even if they are insistent. If you have keyless entry, you can demonstrate that both fobs work without the buyer touching them. Do not leave the buyer alone with the vehicle or allow unsupervised access to the engine or exhaust
The National Fraud Intelligence Bureau (NFIB) is warning the public to be vigilant of scam calls that appear to be coming from numbers similar to their own. Commonly, the first seven digits (07nnnnn) match the victim’s own number. The calls impersonate well-known government organisations, or law enforcement agencies, and will ask the recipient of the call to “press 1” in order to speak with an advisor, or police officer, about unpaid fines or police warrants.
We’re aware of scammers attempting to get personal information and payment details by impersonating AfricarTraders and contacting private sellers saying they’ve been overcharged or should have had a discount due to the pandemic. We will never contact you via the number on your advert requesting for your details. Never give out bank or card details to an unsolicited caller. If a caller asks for a copy of your V5C logbook prior to viewing your vehicle, we would advise you not to disclose it. If you’d like to check a call is genuine, please call or email us.
Staying safe on AfricarTraders
1. Check the documents
Always check the vehicle registration number (VRN), vehicle identification number (VIN), engine number, and colour, match what’s in the vehicle’s V5C registration document (logbook).A genuine V5C document will have a DVLA watermark running through it. You should also check its MOT history if it’s more than three years old.
2. Know your rights
If you buy a vehicle from a dealership, you’ll be covered by the Consumer Rights Act. If you buy from a private seller, you won’t have the same level of protection, but the vehicle must still match the advert description otherwise you could have a claim under the Misrepresentation Act.
3. Get a vehicle history check
A vehicle history check will tell you if the vehicle has been recorded as stolen, scrapped, written-off, or has outstanding finance. If it has an outstanding finance balance, contact the seller as this is often settled on sale of the vehicle. Be aware that if you buy the vehicle with outstanding finance, the finance company will remain the legal owner until the loan is repaid in full.
4. Check the price
If the price is too good to be true, it probably is, and it could be a sign of fraud. If it’s significantly below market, be cautious. Check the advert carefully or ask the seller if you’re unsure about its pricing. There may be underlying reasons why it’s a low price.
5. Be cautious sending money before you’ve seen it
Most fraudulent sellers will try to persuade you to transfer money before you’ve seen the vehicle. Often, they will insist on communicating via email rather than phone. Always check the vehicle and its documents in person before handing over any money. If they request a deposit, don’t pay more than you can risk losing. Always confirm with the seller in writing that they will refund the deposit if you decide not to buy the vehicle.
6. Take it for a test drive
This should always be done from the seller’s premises or their home never let them meet you halfway. You should also make sure you’re insured before getting behind the wheel.
7. Don’t carry large sums of cash
Where possible, go to the bank with the seller.
8. Check your insurance
You need to inform your insurer if you’ll be driving a new vehicle. Let them know when you’ll need the new cover to start, or it may be invalid.
1. Get the paperwork ready
You’ll need your V5C vehicle registration document (logbook), service history and MOT certificate. Buyers can view these documents to check the details but never let them take a picture it may be used for fraud.
2. Arrange a viewing
Genuine buyers should want to see the vehicle before making a payment. You should arrange to meet them at your home, never halfway or at their work premises. Ask for their contact details, including a phone number and home address for reassurance. A genuine buyer should be happy to do this.
3. Stay within sight
Never leave a buyer alone with the vehicle or give them the keys dishonest people may take the opportunity to tamper with the vehicle to haggle you down on the price. If you have a keyless fob, always keep hold of it, even on a test drive. Your personal safety comes first so you feel uncomfortable at any time, walk away.
4. Join them in a test drive
Always accompany any potential buyers on a test drive and make sure you ask them to bring their driving licence. You should check that they are covered by insurance to help prevent you being liable for damages.
5. Exchange documents after you’ve received payment
Keep hold of the vehicle, keys and all the documents until the full payment has cleared in your bank account. If you accept a cheque or bankers draft, be aware it can take a few days for these funds to clear.
1. Protect your computer
Keep your computer and security software up to date. Regularly check if there are updates available as these will help reduce the risk of threats entering your computer.
2. Set strong passwords
Use a combination of letters and numbers and avoid using the names of loved ones or other easy-to-guess passwords. Change it regularly and avoid using the same passwords for all your online accounts.
3. Beware of phishing
Fraudsters may send phishing emails in an attempt to access your personal information and login details, such as your username, passwords or financial information. Remember, we will never ever ask you to enter your accounts details via a link in an email or text. Phishing emails can be difficult to spot, so if you receive a suspicious email claiming to be from AfricarTraders, please forward it to us at [email protected].
4. Enter payment details carefully
Check there’s a padlock in the browser window before entering any payment details. The url should also begin with "https://". The "s" stands for "secure". Get in touch with your bank or credit card company immediately if you notice a transaction in your bank statement that you didn’t make.
5. Check the privacy policy
You can read AfricarTraders’s privacy policy to understand how we use your personal information. Sites without a privacy policy should be avoided.